ECHO FOR COMPANIES

Did you know that effective communication can be a competitive advantage? In fact, recent research shows that companies with highly effective communication are 3 times more likely to outperform their industry peers. And when you consider that 89% of businesses will soon compete primarily on customer experience, you can begin to see why effective communication is such a powerful component to a business' strategic goals.

If your company is looking to improve the efficacy of its communications, deliver higher quality customer service or just foster a new competitive edge, the ECHO Listening Profile can help.

From call centers to restaurants to financial services firms, ECHO helps:
  • Employees understand their own listening habits and the listening habits of their peers, so they can communicate and collaborate more effectively 
  • Workforces interpret the overt and underlying needs of their customers based on key listening cues, so they can react appropriately in real time
  • Hiring managers build listening-diverse workforces that can effectively interact with different types of customers

As a result, our clients experience higher levels of customer satisfaction, customer loyalty and, in turn, revenue. 

Ready to learn more? Click here to learn how you can leverage the ECHO Listening Profile to improve your company culture and increase repeat business. 

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