Businesses lose $62 billion per year due to poor customer service. Learn how listening can change that. 

White Paper

THE BUSINESS OF LISTENING
In this White Paper, you will learn how building a culture of listening can help organizations develop more productive, effective workforces. 

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Infographic

THE COST OF POOR LISTENING
​Businesses lose $62 billion per year due to poor customer service. Learn how listening can change that. 
​
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VALIDATION RESEARCH

VALIDATION RESEARCH BEHIND ECHO
​The ECHO Listening profile has undergone rigorous statistical analysis in content validity, construct validity, and criterion-oriented validity, and we stay committed to ongoing testing so the assessment is always up-to-date. 

To learn more, enter your email below and download the research behind this validation.