EASY-TO-IMPLEMENT LISTENING INTELLIGENCE TrainingWhy LIFT? Today's human-centered organizations rely on effective communication, and listening is a critical component of communication among leaders, teams, and individual contributors. The LIFT training program is a must have for your learning and development offerings. A Refreshing New Approach The LIFT Training Program creates deep, long-lasting behavior change and communication improvement through hands-on, real-time practice of critical listening concepts. LIFT MATERIALS
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LISTENING INTELLIGENCE FOR ALL EMPLOYEES
Course OutlineThe program is a four-part series of two-hour modules to be delivered in sequence, no
more than two weeks apart. Participants will learn to leverage the essential tools of Listening Intelligence to improve their own performance as well as develop others. MODULE 1 – Understanding Our Own Listening Preferences Developing Listening Intelligence begins by understanding ourselves and the listening habits we’ve come to rely on over time. This first session uses the ECHO Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening preferences and how that impacts what we tend to listen for, and what we tend to miss in a variety of situations. MODULE 2 – Recognizing the Listening Preferences of Others Understanding what is important to “our listener” can give us valuable insight into their motivations, conversational needs, and their decision-making criteria. Recognizing their physical and verbal cues helps us adjust how we deliver our message to improve mutual understanding. In session two, participants will learn the behaviors and cues that clue us into what others are listening to and for. MODULE 3 – Adapting to Diverse Circumstances and Different People How we frame our own language, present our ideas, make statements, and ask questions, can impact what others hear and how they react. Quite often we come into a conversation, meeting, or other situation knowing exactly what we want to say. In this session, participants practice adapting the way they deliver their message based on the audiences’ unique listening preferences and the situational needs, ultimately improving the chances for a mutual understanding and the greatest conversational outcomes. MODULE 4 – Leveraging Group Listening Preferences Individual Listening Assessment results compiled into one Group Profile can help the team understand how their unique preferences contribute to the overall group dynamic. Disparate ways of thinking within a team can lead to misunderstandings, rework, and frustration. However, when leveraged, such diversity can be a great asset. This session highlights the unique contribution of each individual and offers helpful ways to harness the cognitive diversity within the team. The Group Profile provides insight into the specific adjustments needed to save valuable time and moneyVirtual Certification is a 5-week online course that meets weekly via live video. |
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