EASY-TO-IMPLEMENT LISTENING INTELLIGENCE Training


Why LIFT?
Today's human-centered organizations rely on effective communication, and listening is a critical component of communication among leaders, teams, and individual contributors. The LIFT training program is a must have for your learning and development offerings. 

A Refreshing New Approach
The LIFT Training Program creates deep, long-lasting behavior change and communication improvement through hands-on, real-time practice of critical listening concepts.​
LIFT MATERIALS

​You will receive electronic files of:
  • A comprehensive LIFT Facilitator's Guide
  • An interactive LIFT Participant Workbook
  • PowerPoint slide decks for each of the LIFT training modules
  • A detailed LIFT training modules timeline ​
LISTENING INTELLIGENCE FOR ALL EMPLOYEES

Course Outline

The program is a four-part series of two-hour modules to be delivered in sequence, no
more than two weeks apart. Participants will learn to leverage the essential tools of
Listening Intelligence to improve their own performance as well as develop others.

MODULE 1 – Understanding Our Own Listening Preferences
Developing Listening Intelligence begins by understanding ourselves and the
listening habits we’ve come to rely on over time. This first session uses the ECHO
Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening
preferences and how that impacts what we tend to listen for, and what we tend to
miss in a variety of situations.

MODULE 2 – Recognizing the Listening Preferences of Others
Understanding what is important to “our listener” can give us valuable insight into
their motivations, conversational needs, and their decision-making criteria.
Recognizing their physical and verbal cues helps us adjust how we deliver our
message to improve mutual understanding. In session two, participants will learn the
behaviors and cues that clue us into what others are listening to and for.

MODULE 3 – Adapting to Diverse Circumstances and Different People
How we frame our own language, present our ideas, make statements, and ask
questions, can impact what others hear and how they react. Quite often we come into
a conversation, meeting, or other situation knowing exactly what we want to say. In
this session, participants practice adapting the way they deliver their message based
on the audiences’ unique listening preferences and the situational needs, ultimately
improving the chances for a mutual understanding and the greatest conversational
outcomes.

MODULE 4 – Leveraging Group Listening Preferences
Individual Listening Assessment results compiled into one Group Profile can help the
team understand how their unique preferences contribute to the overall group
dynamic. Disparate ways of thinking within a team can lead to misunderstandings,
rework, and frustration. However, when leveraged, such diversity can be a great asset.
This session highlights the unique contribution of each individual and offers helpful
ways to harness the cognitive diversity within the team. The Group Profile provides
insight into the specific adjustments needed to save valuable time and moneyVirtual Certification is a 5-week online course that meets weekly via live video. ​​​​​​​

ready to learn more?