EASY-TO-IMPLEMENT LISTENING INTELLIGENCE Training


What is LIFT?
The LIFT™ (Listening Intelligence for Leaders and Teams) training program provides participants with foundational Listening Intelligence knowledge and a practical framework for putting what they learn into practice. During the first four modules, participants develop a deep understanding of their own habitual listening behavior, learn to identify the listening preferences of other key stakeholders, and gain appreciation for the power of cognitive diversity. The next two modules introduce the SCAN™ (Sense, Connect, Adjust, Navigate) Model, a simple, easy-to-use framework that helps participants put the listening concepts into real world practice. The program is fully customizable and can be shaped to fit your clients' needs, time, and budget requirements. 

Why LIFT?
Today's human-centered organizations rely on effective communication, and listening is a critical component of communication among leaders, teams, and individual contributors. The LIFT training program is a must have for your learning and development offerings. 

A Refreshing New Approach
The LIFT Training Program creates deep, long-lasting behavior change and communication improvement through hands-on, real-time practice of critical listening concepts.​
LIFT MATERIALS

​You will receive electronic files of:
  • A comprehensive LIFT Facilitator's Guide
  • An interactive LIFT Participant Workbook
  • PowerPoint slide decks for each of the LIFT training modules
  • A detailed LIFT training modules timeline ​
LISTENING INTELLIGENCE FOR ALL EMPLOYEES

Course Outline

The customizable program is a five-part series designed to be delivered in sequence, one to two weeks apart (10.5 total hours of training). Participants learn to leverage the essential tools of Listening Intelligence to improve their own performance as well as develop others.

MODULE 1 – Understanding Our Own Listening Preferences (2 hours)
Developing Listening Intelligence begins by understanding ourselves and the
listening habits we’ve come to rely on over time. This first session uses the ECHO
Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening
preferences and how that impacts what we tend to listen for, and what we tend to
miss in a variety of situations.

MODULE 2 – Recognizing the Listening Preferences of Others (2 hours)
Understanding what is important to “our listener” can give us valuable insight into
their motivations, conversational needs, and their decision-making criteria.
Recognizing their physical and verbal cues helps us adjust how we deliver our
message to improve mutual understanding. In session two, participants will learn the
behaviors and cues that clue us into what others are listening to and for.

MODULE 3 – Adapting to Diverse Circumstances and Different People (2 hours)
How we frame our own language, present our ideas, make statements, and ask
questions, can impact what others hear and how they react. Quite often we come into
a conversation, meeting, or other situation knowing exactly what we want to say. In
this session, participants practice adapting the way they deliver their message based
on the audiences’ unique listening preferences and the situational needs, ultimately
improving the chances for a mutual understanding and the greatest conversational
outcomes.

MODULE 4 – Leveraging Group Listening Preferences (2 hours)
Individual Listening Assessment results compiled into one Group Profile can help the
team understand how their unique preferences contribute to the overall group
dynamic. Disparate ways of thinking within a team can lead to misunderstandings,
rework, and frustration. However, when leveraged, such diversity can be a great asset.
This session highlights the unique contribution of each individual and offers helpful
ways to harness the cognitive diversity within the team. The Group Profile provides
insight into the specific adjustments needed to save valuable time and money. 

MODULE 5 – The SCAN™ Model (2.5 hours)
SCAN™ (Sense, Connect, Adjust, Navigate) is a simple, easy-to-use framework for applying Listening Intelligence. This module consists of two shorter sessions. Participants learn the SCAN™ Model in session one. In session two they practice the framework using real life scenarios and experiential learning. 
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